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Shipping Policy

Effective Date: 03/21/2026

Thank you for shopping at PoViq! We want to get your new, silly British Shorthair gear to you as quickly and securely as possible. Please review our shipping practices below.

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1. Order Processing Time

We need a little time to properly pack up your new cat apparel!

  • Standard Processing: All orders are processed and packed within 1 to 3 business days after receiving your order confirmation email.

  • Notification: You will receive another notification email with tracking information when your order has shipped.

 

2. Shipping Rates & Delivery Estimates

To get you the best possible shipping experience, our checkout is integrated with Shippo.

  • Live Rates: Shipping charges for your order are calculated in real-time by Shippo and will be displayed at checkout.

  • Carriers: Shippo connects us with major, trusted carriers (such as USPS, UPS, or FedEx). You will be able to select your preferred shipping speed at checkout.

  • Origin: All orders ship directly from our location in Irvine, California. Delivery times will depend on your proximity to Southern California and the shipping speed you select.

 

3. Shipment Tracking

Once your order is handed off to the carrier and a shipping label is generated through Shippo, you will receive an email containing your tracking number. Please allow up to 48 hours for the tracking portal to update with your package's active status.

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4. International Shipping

At this time, we only ships within the United States. We hope to offer international shipping for our designs soon!​

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5. Lost, Stolen, or Damaged Packages

While we securely pack every item, once a package is handed over to the shipping carrier, we cannot control transit events.

  • If your tracking shows as "Delivered" but you have not received your package, please check with neighbors or your local post office.

  • If your order arrives damaged, please email us at contact@getpoviq.com with your order number and a photo of the item’s condition so we can make it right.

 

6. Contact Us

If you have any further questions about your shipping or tracking status, please don't hesitate to contact us at contact@getpoviq.com.

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